Privacy Policy - Elite Care Management

Effective Date: October 1, 2024

Introduction

Elite Care Management (“we,” “us,” “our,” or “Elite”) is committed to protecting the privacy and security of personal information of our website visitors, clients, and patients. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your information when you visit our website (https://elitecaremanagement.com/), use our services, or interact with us in any capacity. By accessing our website or utilizing our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal Information:

Contact details: name, address, email, phone number
Demographic information: age, gender, date of birth
Financial information: payment details, insurance information
Employment information: for job applicants and employees

Medical Information:

Health history and current medical conditions
Treatment plans and medication information
Healthcare provider information
Insurance and Medicare/Medicaid details

Technical Data:

IP address, browser type, and version
Device information (type, operating system)
Pages visited and interaction with our website
Referring website addresses

Communication Data:

Correspondence with us via phone, email, or mail
Feedback and survey responses

How We Collect Information

Direct interactions: when you provide information to us
Automated technologies: through cookies, server logs, and similar technologies
Third parties: healthcare providers, insurance companies, and other authorized entities

Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with a legal obligation
Legitimate interests pursued by us or a third party

How We Use Your Information

Service Provision:

To provide and manage our home care services
To process payments and handle billing
To communicate about your care and our services

Operational Purposes:

To improve our services and website functionality
For internal record keeping and administration
To respond to inquiries and provide customer support

Marketing and Communication:

To send promotional materials about our services (with your consent)
To conduct market research and analysis

Legal and Safety Reasons:

To comply with legal obligations
To protect our rights, privacy, safety, or property

Information Sharing and Disclosure

We may share your information with:

Internal Parties:

Employees, contractors, and affiliated healthcare professionals

Service Providers:

IT and system administration providers
Professional advisers (lawyers, bankers, auditors, insurers)

Healthcare Partners:

Hospitals, doctors, and other healthcare providers involved in your care

Regulatory Bodies:

Government and regulatory authorities as required by law

Business Transfers:

In connection with any merger, sale of company assets, or acquisition

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security:

We have implemented appropriate technical and organizational measures to secure your personal information, including:

Encryption of sensitive data
Regular security assessments
Employee training on data protection
Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights:

Right to access your personal information
Right to rectification of inaccurate data
Right to erasure of your personal data
Right to restrict processing of your data
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us using the information provided on this website.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Elite Care Management
Address: Elite Care Management, LLC.
568 S. Washington Street
Naperville, IL 60540
Phone: 630-548-9500
Email: info@elitecaremanagement.com

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.